1. The Agency's offer
The Agency offers to the Traveler the accomodation and the other services presented on the Agency's internet pages. The Agency signs with the Hosts a special contract on intermediation, fills in special questionaries about the accomodation complex and about every accomodation unit and arranges with the Host the price of the accomodation unit. The Host obligates himself with his signature on the questionaries and the contract, that all alleged data about his object and the accomodation units are true, responsabile for the autencity of the data and gives the Agency the authority to book the Reservations with the Travelers in his name. The accomodation units are described according to the official categorization of the authorized institution and according to the questionaries filled by the Host. The Host garantees that all the photos presented on the Agency's internet pages are authentic.
2. Agency's Obligations
The Agency obliges itself to make the arranged Reservation realised, according to the traditions in the tourism industry. The Agency provides the services according to the information published on the day of the confirmation of the Reservation from the part of the Traveler except in the circumstances beyond its control. If some disagrement between the Traveler and the Host appears, the Agency obligates itself to help resolve the problem according to the mutual pleasure.
3. The price of the service
The price for every accomodation unit is nominated on the price list at the bottom of the presentation page of the certain object. The price is connected with the presented service (only bed, bed with breakfast, half-bord or similar) and presented equipment of the accomodation unit. The price includes the fee which the Traveler has to pay to the Agency for its services. The other services not alleged on the price list has to be payed additionally. If the air-conditioning is not included in the price that has to be nominated additionally on the page of the certain object. The prices nominated on the Agency's internet pages are arranged on the basis of the contract with the Hosts and our partners and does not have to match the prices published on the price list sin the facility in which the Traveler sojourn. The eventual difference in the price can not be the subject of the complaint. The prices are appointed in EUR, and prices are payable in Serbian dinars on teritory of Republic of Serbia. If payment is out from republic of Serbia payment currency is Eur. The Agency keeps the right to change the prices. The Travelers who already made the down payment or payed the total amount for the Reservation the Agency garantees the service according to the agreed price.
4. Local tax
Local tax is not included in price of accomodation and it is payable directly on hotel reception or in private accomodation
5. The process from the quest to the Reservation
The Agency receives the quests from the Travelers by e-mail, telephon, or in the written form or personaly in the Agency's office, than it inquires the availibility of the certain service and informs the Traveler about the information received. If the Traveler expresses the wish to make the Reservation for the determined term and the determined service in his name, than it makes the alleged term and the service booked on his name. After the confirmation of the Reservation the Traveler gets the instructions for payment.
6. Cancelling of Reservations
Each hotel or private accomodation have special conditions for canceling reservation, so client is engaged to check cancelation expenses and conditions before making reservation for acomodation unit
7. Check in, check out (arrival hour and departure hour in the accomodation unit)
Each accomodation unit has own check in and check out conditions. The Traveler has to come in the reservated unit untill midnight on the day of the beginning of the Reservation or has to inform the Agency about the delay. If does not do so the Reservation is considered cancelled and the cancelling expenses has to be counted.
8. The right of the Agency on changes and cancelling
If the Agency notices possible problems in getting the Reservation realised it is obliged to inform the Traveler about that and recommend another accomodation. In the case that it is impossible to realise the other accomodation the Agency obliges to make the refund of all paid amount from the Traveler to the Agency. If any kind of unpredictable problem which is not possible to prevent occurs at the day of the beginning of the Reservation, so it could not be realised than the Agency will try to find replacement accomodation from its offer. If that solution could not be realised than it will try to help the Traveler to find the alternative accomodation and make the refund of the amount payed on the Agency's account.
9. Complaints
If there could be seen some failures upon the arrival in the accomodation unit the Traveler is obliged to contact the Agency upon the issue immediately and cooperate with the Agency and the Host in the good faith that the problem will be removed. If the failures could be removed and does not disturb further consumation the Traveler has no right on further complaints. If the failures could not be removed and they influence the quality of the Reservation, the Traveler has to send written complaint about the issue within 7 days upon his return from the vacations and the end of his Reservation and therefore can ask for a adequate refund. The complaint has to be explained with reasonable correct arguments.